Privacy Policy

Last Updated: August 2026

Introduction

Suparnova ("we," "our," or "us") operates as an online store based in Lahore, Pakistan. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the terms described in this policy.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

- Full name

- Phone number

- Email address

- Delivery address

- Payment details (only what is necessary to process your order; we do not store your full card details)

- Order history and preferences

How We Use Your Information

We use your information to:

- Process and deliver your orders

- Communicate with you about your order status

- Respond to your questions or support requests

- Improve our website and product offerings

- Send occasional updates about offers or new arrivals (only if you opt in)

Sharing Your Information

We do not sell or rent your personal information to third parties. We only share your information with:

- Courier and delivery partners, to fulfill and deliver your order

- Payment processors, to securely complete your transaction

- Legal authorities, if required by law

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website may not work as intended.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.