Return & Refund Policy

Last Updated: August 2026

Return Eligibility

We accept returns within [7 days] of delivery, provided the item is unused, undamaged, and in its original packaging with all tags intact. Certain items (such as innerwear, cosmetics, or clearance items) may not be eligible for return — please check individual product pages for details.

How to Request a Return

To request a return, contact us at support@suparnova.store or via WhatsApp within [7 days] of receiving your order. Please include your order number and reason for return.

Return Process

Once your return request is approved, you will receive instructions on how to send the item back to us. Return shipping costs may be the responsibility of the customer, unless the item received was defective or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed within [5-7 business days] via [bank transfer / original payment method].

Exchanges

If you received a defective or incorrect item, we will happily arrange a replacement at no additional cost. Contact us within [7 days] of delivery to arrange an exchange.

Non-Returnable Items

The following items cannot be returned: [used or damaged items due to customer handling, items without original packaging, sale/clearance items — customize as needed]